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Terms and Conditions 20.02.2015

Fulfillment of Terms and Conditions

1.1. Terms and Conditions are effective for “microskineurope.eu” Clients (customers) and “microskineurope.eu” owner’s – Microskin Scandinavia and the Baltics Ltd. (hereinafter referred to as Microskin). The exchange of merchandise is effectuated on a legal basis.
1.2. General sales conditions can’t contradict the law of the Estonian Republic and if necessary can be supplemented (in case of a disagreement or missing information) with additional provisions.
1.3.  In addition to these general Terms and Conditions regulate the relations between the Client and Microskin product information, pricing, merchandise information and current best practices.
1.4. Microskin reserves the right to change the conditions and product prices at its own discretion and for its operational efficiency, competitive ability, development and further reorganization with the purpose of adding new products or changing the selection available. The new conditions, price changes and additions become effective from the moment the information on the webpage www.microskineurope.eu is updated. If the Client placed an order before any changes to the conditions were made, the product is delivered to the Client in accordance with the previous conditions.
1.5. The Terms and Conditions may be changed or updated by Microskin Scandinavia and the Baltics Ltd. from time to time and without prior notice. We will indicate at the top of the Terms and Conditions the date on which they were last updated and any use of the site following such a change assumes acceptance of the new Terms and Conditions.
1.6. The sales/purchase Agreement is carried out by Microskin and the Client wish to conclude a deal on sale/purchase of products from webpage through microskineurope.eu website in accordance with the conditions set forth in this document. On the microskineurope.eu website, the Clients confirm that they have read and accept the Terms and Conditions.
1.7. Product images are for illustrative purposes only.
1.8. Microskin Scandinavia and the Baltics Ltd. will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

  1. Pricing

2.1. Prices for products sold at the internet store microskineurope.eu are displayed in EURO and do not include delivery.
2.2. The cost of delivery depends on the method selected by the Client.
2.3. Microskin reserves the right to regulate prices at any time without notice to you. The prices officially displayed when placing an order are effective for the Client.
2.4. We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.

  1. Cart, order placement and payment for products ordered

3.1. The Client adds products to cart by clicking the “Add to Cart” button.
3.2. Adding something to cart does not constitute the Client’s obligation to make a purchase.
3.3. The Client can change the contents of the cart by adding products or deleting them from it.
3.4. Until the payment is received, the product in Client’s cart may be available for another Client.
3.5. To place an order, you must press the “proceed to checkout” button.
3.6. When placing an order, the Client selects a method and form of payment, as well as a delivery method and check the delivery address as well as the data of receiver.
3.7. Microskin accept Paypal and credit card payments. Microskin reserves the right to change the payment methods that can be used for orders at any time in its absolute discretion.
3.8. Credit card payment takes place in a secure environment of payment processor. The Trader does not have access to the Client’s bank and credit card details.
3.9. Proper delivery depend on how precise the information provided by the customer was. The products are delivered properly when the order has been correctly placed.
3.10. Upon clicking the “proceed to checkout” button the Client accepts sales/ purchase condition and the purchase Agreement will be generated. The invoice and notification that your order is being processed is sent to the Client’s e-mail address specified. Invoice contains all required payment details and delivery address.
3.11. A sale is considered fulfilled when the Client has paid 100% of the amount on the invoice. The order will be processed and delivered when 100% of the amount has been received to the account of Microskin.
3.12. If the Client did not get a notification about the purchase, please contact us by info@microskineurope.eu within one hour from the moment the payment was made.
3.13. If the money is not received to the supplier’s account within 5 business days, the order is annulled.

  1. Product delivery

4.1. When the Agreement becomes effective (in accordance with point 3.9. and if the conditions of point 1.6. have been fulfilled), the products are delivered to the address the Client specified in the order. Where you place separate orders the products will be delivered separately and a separate International Delivery Charge will apply to each order. Microskin cannot consolidate separately placed orders into one delivery.

Where you order more than one item in one order, all products for which your order is accepted at the same time will be dispatched together where practicable. However, in some cases products may be dispatched separately, for example: in order to ensure that you receive each of the products as promptly as possible; where the products are of different types (e.g. a colour and powder).

4.2. The Client can select any of the following delivery methods:
4.2.1. Through Omniva or courier services DHL:

Indicative International Delivery Charge price and Delivery time list

Omniva dispach up to 250g, 3-5 working days 10 EUR
Omniva dispach over 250g, 3-5 working days 20 EUR
DHL delivery, express (all products), 1-2 days 75 EUR

4.3. Microskin reserves the right to introduce changes to the delivery methods available.
4.4. Providing specific and correct information when placing an order helps to ensure delays and mistakes are avoided when delivering the products ordered. Microskin is not responsible for any delays or mistakes in the delivery in case these were caused by incorrect or insufficiently specific information provided by the Client when placing the order. The delivery times given are estimated and from time to time may be affected by events outside our control, for example inclement weather or postal strikes, for which we will not be responsible. Delays are particularly likely to occur around Christmas, Easter and public holidays.
4.5. If the delivery address changes, the Client must inform Microskin about the new address as soon as possible. If the product has already been sent, it’s impossible to change the delivery address.
4.6. When Microskin sends a package, the Client gets a notification with the tracking number to Client’s e-mail address.

  1. Return policy

5.1. For hygiene reasons we are unable to accept the return of opened products of Microskin. The Client can return airbrush, compressor, application dish, glass jar, jar lid within 14 days. The product returned should be unused, clean and still in the original undamaged package. To return the product, a request needs to be sent to the Microskin by info@microskineurope.eu within 14 days from the moment the product was delivered. The client covers the expenses related to the return of the product. The product must be returned within 30 (thirty) days from the moment the product was delivered. A refund for the product returned is made not later than within 30 (thirty) days. The customer’s right to return products is regulated by law.
5.2. The Client has a right to cancel their booking confirmation by sending a request to info@microskineurope.eu . In your request, please make sure to specify your booking number and time. If the booking is cancelled 30 days before the date of appointment, no fee will be charged and the full booking fee will be refunded to the Client’s bank account within 7 business days . If cancelled 14 days or less before the date of appointment, 50% of the booking fee will be charged. If cancelled 2 days before the date of appointment or in case of no-show, 100% of the booking fee will be charged.
5.3. If the product (kit) does not fit the Client’s purpose or expectations, it can be returned within 14 business days from the moment it was delivered. The product can only be returned if it hasn’t been damaged or used, it is clean, contains all the labels and is in the original package. The money refunded for the product returned is transferred to the Client’s bank account within 7 business days but not later than within 30 business days from the moment the product was delivered. To return a product, the Client must send a request to info@microskineurope.eu
5.4. The buyer covers in full all expenses related to the return of the product, except in cases when the product delivered is not what was ordered. The method of delivery and the delivery charge should be the same as the product receipt (in accordance with point 4.2.1.).
5.5. Microskin covers the expenses of a product return in case the product has defects that were impossible to detect upon visual inspection and that did not occur when the package was opened, as well as if the product is not what was ordered.

  1. Warranty and return of products of inadequate quality

6.1. According to the Law of Obligations Act (article 11, paragraph 218, page 2), the Client has a right to make claims of the inadequacy of the product within the period of 2 years from the moment the product was delivered. If a defect is detected within the first 6 months, it’s assumed it was already there when the product was purchased. The nature of the defect is determined by the seller.
6.2. If the defect is of a technological nature, the Client may request for the product to be repaired. If a repair is not possible, the Client may demand for the product to be replaced. The Client can demand a refund if a replacement is not possible within a reasonable period because a matching product is not available (Law of Obligations Act (article 11, paragraph 222, page 1)
6.3. If an unexpected defect appears, the Client must send an e-mail to info@mikrosckineurope.eu that contains the following information: the Client’s name and contact information; date of making a claim; product defect discovered; demands to Microskin being made; invoice number; we are also asking to add photos, and if possible, a copy of the invoice.
6.4. Such a request must be sent no later than within 2 months from the moment the defect has been discovered. If the Client does not make a claim within this period (unless there is a reasonable excuse for it), they forfeit the right to demand for the product to be repaired for free or for any parts to be replaced by Microskin.
6.5. Microskin will not be liable for:
6.5.1. product damage that occurred by fault or negligence of the Client;
6.5.2. defects that appeared as a result of non-intended use of the product;
6.5.3. normal wear and tear of the product in the course of its intended use.

  1. Responsibility and force majeure

7.1. Microskin is liable before the Client for any damage resulting from violation of the current Terms and Conditions in accordance with the legal acts of Estonia.
7.2. The Client is liable before Microskin for any damage resulting from violation by the Client of the current Terms and Conditions in accordance with the legal acts of Estonia.
7.3. Neither of the parties is liable before the other one for conditions violated in the form of a delay or failure to comply with obligations in case this was caused by force majeure circumstances independent from the parties.
7.4 Microskin does not compensate for moral damage that may be caused by change of prices, product delivery time etc. in the framework of the current Terms and Conditions.
7.5. Microskin does not refund the Client’s expenses caused by circumstances when the client undertakes an obligation before third parties (independent from Microskin) on conditions contradicting the current Terms and Conditions.
7.6. Microskin does not refund the Client for loss of opportunities caused by a change of delivery time, prices and other conditions.

  1. Other provisions

8.1. Microskin uses the personal data provided by the Client only to process the Client’s orders. The data is treated with all due confidentiality; it is not passed to third parties except for cases the delivery method selected by the Client provides for it, as well as in cases provided for by the law.
8.2. Microskin reserved the right to send information about new merchandise and advantageous offers to the Client.
8.3. In any issues that are not regulated by the current Terma and Conditions, the Client and Microskin rely on the law of the Estonian state and other agreements that regulate bilateral relationships.
8.4. Any disputes that arise from the fulfillment of the current Terms and Conditions will be resolved through negotiation before everything else. If the disputes arising from the Agreement did not manage to be resolved successfully through negotiation, both the Client and Microskin are entitled to protecting their rights by applying to the Department of Consumer Rights protection or Estonian court of law.

  1. Final provisions

9.1. The law of Estonia applies to the current Terms and Conditions and sales/purchase Agreement of the Microskin internet store. If any of the provisions in the Terms and Conditions is void, this will not affect the effectiveness of other conditions and sales/purchase Agreement. In such a case, the void provision is replaced with another provision closest to it by its legal and economic significance.

 

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